Microsoft Wins in 2017 CRM Magazine Service Leader Awards
Microsoft Dynamics 365 for Customer Service has been named the winner in the web support category of the 2017 CRM Magazine
Service Leader Awards.
Microsoft’s “’product design remains strongly focused on usability, with a reputation for a better cost structure than
much of the competition.’
Furthermore, its road map ‘shows a strong commitment to customer experience–focused developments.’”
- Ian Jacobs, Forrester Principal Analyst, in his review for CRM Magazine
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