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One of the challenges for small and medium enterprises (SME) is how to build your operations using the right Customer Relationship Management (CRM) tools.

Many will start out with the right approach, eschewing Excel because they know it will quickly become unmanageable ...

Investing in a new CRM system can be a daunting prospect for any company.

There is a natural fear about moving from the old tried and trusted methods of Excel spreadsheets and sales meetings, and manual processes that take up a lot of time – but have always worked “just fine” ...

I make no excuses for coming back to the subject of Microsoft Power Apps in this blog: the level of interest in them is skyrocketing.

Companies are starting to understand that they can build their entire CRM system – with additional custom-built process tools – by using a combination of Microsoft Dynamics 365 and cost-effective Power Apps ...

There are a number of companies I am working with who are looking to move their Microsoft Dynamics CRM on-premise server to the cloud ...

When organisations decide that it is time to invest in a CRM or business management system, it is very easy to go in the wrong direction at a very early stage ...

Everyone knows now that paper forms and processes are time consuming and inefficient. In all circumstances, and especially in remote work environments, paper stalls progress ...

Make your first great decision of 2022: Adopt Microsoft Dynamics 365 for your small business. Most small businesses know they need a CRM. And most don’t know which one to choose, so they often push back the decision and end up doing nothing ...

There has been a lot of chat in the past week about the “Metaverse” as Facebook renamed its holding company to Meta and talked up a virtual world future ...

When we think about businesses that scale effectively, it is worth taking a look at one of the most scalable business of all time: McDonald’s. ...

It seems like everyone is talking about Microsoft Power Apps right now, but what are they – and, more importantly, should you care?. ...