VoIP / IP Telephony Services
What is VoIP?
Voice over Internet Protocol, or VoIP, is the technology which enables telephone calls to be made over an Internet connection as opposed to a traditional telephone network.
Why should you choose VoIP over traditional telephone services?
There are many reasons why you would choose to implement VoIP. VoIP provides a comprehensive call management service which is scalable as your communication needs increase or decrease. VoIP also provides many useful features which are easily managed via online portals, such as auto attendants, call queues and hunt groups. The capital outlay is often dramatically less for VoIP than for traditional telephone systems and you can also benefit from savings on call costs.
Which VoIP services are available from Solutions Shared?
Solutions Shared resells Enta International's award winning VoIP services. There are four services to choose from:
VoIP Express
VoIP Enrich
VoIP Elite
VoIP EasyAccess
See our VoiP Service Features page for more information on the features included within the VoiP service.
VoIP Express
VoIP Express is a hosted single user, pre-pay service that is particularly suitable for residential and SoHo customers. VoIP Express boasts a number of key features including:
A geographic (01/02) or non geographic (0845/03) telephone number.
Easy online account management via an online user portal which includes a pre-pay top-up facility.
Free on-net calls to other users on the Entanet VoIP platform.
Inclusive voicemail retrievable via phone, email or online at the user portal.
SMS facility with the ability to send texts from the online user portal.
Real time call data.
Call forwarding to route incoming calls to alternative numbers.
Black & white call lists to block/allow calls from specific numbers
VoIP Enrich
VoIP Enrich is particularly suitable for companies requiring a multi-user service with key business functionality. A hosted service, VoIP Enrich provides the features available with VoIP Express, plus:
Call recording by extension, hunt group or call queue.
Hunt groups enabling you to group phones within a department.
Call queues to ensure your customers are retained.
Auto attendant and time based routing to effectively manage the flow of incoming calls.
Extension level dialling to direct calls efficiently.
Music on hold.
VoIP Elite
VoIP Elite is a bespoke service designed for businesses who require a dedicated and fully managed solution, or who require bespoke functionality. VoIP Elite can be customised to integrate with a your existing systems (e.g. CRM) in order to offer a complete call management solution. Features can include:
Real time and on-demand call recording.
Database integration.
3rd party software integration.
Click-to-dial with on screen phone directories.
Receptionist console.
ISDN back up.
VoIP EasyAccess
VoIP EasyAccess is a call termination service for companies that already have an internal IP PBX (IP phone system) and simply require access to a VoIP provider’s network. It also includes a full UK numbering service.
