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IT Support Solutions
We provide three levels of IT support solution. All levels are based on a “managed service”, whereby all supported computers are proactively monitored and managed in order to detect potential problems and minimize the potential for, and impact of, any downtime. Our whole service is based on an ongoing relationship, through which we try to push the concept of “We are your whole IT department”, rather than just “The IT fix-it guys that you call when you have a problem.”
The table below provides a quick summary of the levels of IT support contract that we provide.
Monitoring | Support | Premium | |
Monitoring + Ad-hoc Support | Unlimited Support, no monitoring | Monitoring + Unlimited Support | |
Helpdesk | |||
8 x 5 Support |  | | |
Telephone Support | | | |
Remote Support | | | |
On-site Support | | | |
Out of Hours Support | | | |
Directors Home Support | | ||
24x7 Monitoring & Maintenance | |||
Anti-virus Software Monitoring | | | |
Back-up Monitoring | | | |
Patch Management | | ||
Scheduled Proactive Maintenance (e.g. defrag) | | | |
Server Monitoring | | | |
Workstation Monitoring | | | |
IT Management | |||
IT Strategy, Planning & Review Meetings | | ||
Disaster Recovery Planning | | ||
Audit / Inventory | | | |
Automated Reporting (Daily, Weekly & Monthly) | | | |
Optional IT Manager / IT Consultant for projects | | | |
IT Support Solutions
Got an IT problem that you need help with?
Give us a call, we'd be delighted to help you.
Tel: 01488 500033
or email us
with your enquiry.
What our customers say about us
"I have been using Solutions Shared for the past year and have found their services invaluable to my business. IT is always a nightmare but John [our Solutions Shared IT Manager] manages to solve all issues with speedy response and explains situations in layman’s terms so we can all understand. John is an asset to my business and he is a major member of my team!" D Dean, Partner, Financial Associates
